LIES. American Airways has lied to me continuously. My bag did not get there at the airport. I was looking ahead to an extended time period with the carousel and no bags came out for my flight. Nor did anyone with the baggage Place of work that had a clear view of your carousel occur out to mention nothing will be coming. I checked within the Office environment and they then explained there was NO Explanation why my suitcase shouldn’t have arrived. They were being to mail my suitcase to me at my resort. At 2:24 PM I received a cellular phone get in touch with from the recorded message saying my bag was picked up and would be sent inside six hours. LIE. I known as the delayed baggage range and was told it was picked up at 3 PM and could be sent inside of six hrs. LIE. I checked on the web this night and it said it was picked up at 3 PM and will be delivered in 6 several hours. LIE.
Looking to adjust a reservation day for the last 3 times/nights. Each agent we have gotten has both transferred us away from our phone building Yet another hours wait around or has hung up on our connect with.
Very disappointed with AA. During my vacation to NORFOLK from ALBUQUERQUE this time all over on Military Orders – too many issues occurred that I just can’t forget and ponder why some insurance policies exist since they do. Starting off, my baggage wasn't tagged the right way coming out of Albuquerque and didn't make the transfer relationship in DFW to ORF – eight hour delay with bags attending to me, which had my uniforms for the following day. Sure I obtained my uniform in time, but only authorized for ~4 several hours of snooze in advance of reporting for duty following I drove to airport to find the bag. Not to mention my DoD ID is currently not inside your procedure to permit for TSA pre-Verify…both of these cases are usually not a giant deal and I can easily forget about these items without needing to make a comment…the return excursion back again to ABQ is my cause. On my return excursion, my approach was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed somewhat more than one hour producing me to possess a few 15 minute window for my link flight in CHARLOTTE to PHOENIX. After i saw this limited window, I made an effort to work with The shopper service clerk with the gate in NORFOLK to acquire one thing accomplished (i.e. notify gate in CHARLOTTE that somebody on Armed forces ORDERS may be a minimal late and to carry gate to allow transfer – would have solved what on earth is about to happen)…due to the fact quarter-hour was in some “30 minute window†allowance for nearly anything being carried out and that I would've time to make my transfer – she would not or could not do something for me.
Even with what took place on this situation, we hope you'll go on to pick American Airlines on your travel needs. We're going to work flat out to ensure that you receive the service you be expecting and are worthy of.
Or possibly a location to keep. 7 phone phone calls later on and visits which has a rep from AA we ultimately obtain a mention of we might get you within the flight for the next day. BUT now the place are we likely to stay or reservation is up and have currently put in our trip money.
it is actually pitiful to possess to report that my numerous e-mail to Client Relations have not been answered as of to this point October 29, a complete insufficient the most elementary courtesy towards an 84 years old To start with-Course passenger and Frequent Flier….
the AA particular person on the AA terminal being extremely snide, when in truth I'd accomplished every little thing in my control to acquire into the airplane inside a well timed style.
I did not have any luggage to examine! Why does AA Buyer Service carry on to lie about reasons the discover this info here flight was overbooked? The ticket agent advised me the flight was overbooked.
I spoke with Wanda this morning about added baggage and also the nerostimulator implanted in my back. She was extremely helpful, I am glad that I identified as and bought the proper information.
I just completed emailing a dilemma to buyer resolutions but accidentally hit one thing and my message disappeared; did you get it?
The lady who was assisting me that has a wheel chair had no understanding of the DWF airport by itself. When she couldn't just take me to the boarding gate she still left me on how.
I flew AA again from Boston by way of Charlotte to Sarasota, FL on Monday, July 18th. The flight from Boston to Charlotte went properly and we arrived by the due date. The pilot hardly ever the moment communicated Along with the travellers (the same old flight info most pilots do share when we are in the air, such as a welcome) along with the Flight Attendants never ever informed us what gate we were at after we landed. I had a brief link time (that was provided Once i created the reservations online), which I had been able to make immediately after traversing your complete Charlotte airport. Once i received into the gate I asked the Ticket Agent after we can count on to land in Sarasota and was educated the crew had not nonetheless arrived. At NO time was an announcement built once the crew experienced arrived or when to expect to depart.
My son’s grandfather previous away, in Alabama, we had to rush to secure a ticket so my son could quite possibly allow it to be right before he past and thankfully he did. My son is terrified of flying and even though he is 20, he will not do very well, when on your own, so Luckily for us he experienced a connecting flight from Charlotte to Cell with his Aunt. How at any time the flight back again was a nightmare!!! My son grieving a reduction I can't make clear, was alleged to arrive home in Fort Lauderdale, FL at four:twenty five pm on seven/seventeen/16 and he lastly arrived at 10:23 pm. My concern is how is this even probable, you might have driven the vacation in Virtually the same amount of time it took for him to acquire again. I arranged the flight again as it is about an several hours drive from my property and I am critically sick and did not would like to push at night or disrupt my remedy routine, but however in a single small working day you managed to perform all of that as an organization.
I understand that it might be a while right before USAIR and American software will likely be synched. But, there is no cause for your brokers being so disconnected.